Refund Policy

1. No refunds once payment is made

All payments made for Digital PavtiBook subscriptions or plans are final and non-refundable once the payment has been successfully processed. This applies regardless of how much of the paid period you go on to use.

We follow this policy because access to the Service is granted immediately on payment (there is no physical product to return), and our plans are priced to be affordable specifically so this doesn’t need to be a barrier — if you’re unsure, please try the Service or contact us with questions before paying.

2. Narrow exceptions

We will review a refund request only in the following situations:

• Duplicate or erroneous charge — you were charged more than once for the same plan, or charged an incorrect amount due to a technical error on our end.
• Failure to deliver — a verified technical failure on our side that prevented you from being able to use the paid features at all, and which we were unable to fix within a reasonable time after you reported it.

Change of mind, not using the Service after paying, or dissatisfaction with features that were accurately described before purchase, are not covered by these exceptions.

3. How to request a review

Email digitalpavtibook@gmail.com within 7 days of the charge, with your organisation name, the payment reference/transaction ID, and a description of the issue. Our Grievance Officer (see our Grievance Redressal page) will review the request and respond within 15 business days.

4. If a refund is approved

Approved refunds are processed back to the original payment method through our payment gateway partner (Razorpay). Depending on your bank, it can take 5–10 business days to reflect after we initiate it.

5. Contact us

For any question about this policy, write to digitalpavtibook@gmail.com or call +91 8793612344.